Just looking to make a payment? Customer review: Great Based on 684 reviews This rating is as of 05/08/2020 . Reviews 180 . The first time I called, I was redirected to another phone number. flight customer service ... After a number of further e-mails to CheapOair I finally got a call from their support team saying that I would get a refund. CheapOair.com acts as a service bureau that provides value added service to retail travel agents. Exchange, Refund and Cancellation Policy. Contact Cheapoair Customer Service . I understand that this company, like many others, is overwhelmed. Flights; Hotels; Cars; More; Customer Support; Track Credit/Refund; 1-437-317-8027Speak to an expert now; Search and Book Millions of Cheap Flights! They said that I would get a confirmation within three days. Site Feedback. The overall rating of the company is 1.5 and consumers are mostly dissatisfied.. Rating Details. I booked a return flight with them and I had to postpone my flight. Terrible customer service experience and the biggest mistake I have made buying my flights through Cheapoair published 7 months ago My flights were cancelled due to the Covid-19 situation and the airline was providing a full refund to customers however, Cheapoair did not refund my money and also charged me $70 cancellation fee. I called cheapoair and they have worst customer service i have ever experienced. How does CheapOair.co.uk compare with other online travel sites? CHEAPOAIR is the worst. Insurance Quality. Cheapoair Overview. Above are our top recommendations for how to contact CheapOair, including their top phone number and live chat options. They get your money, and that's it. Q&A . Price Affordability. You can call Cheapoair Canada at (888) 232-9556 toll free number, write an email, fill out a contact form on their website www.cheapoair.ca, or write a letter to Cheapoair Canada, 135 West 50th Street Suite 500, New York, New York, 10019, United States. Product or Service Quality . Our team of travel experts will be happy to help you with your queries. Aug 07, 2019 . Staying close to its traditional travel agency model, the concept of having customer care agents available 24/7 carried over to CheapOair. They don’t reply to email. CheapOair.co.uk, under its parent company, has been in business since 1994. Agent Zeldon looked after me with such professional and courteous service I though well here is someone who has been properly trained in Customer Service. but most of the customer service has few mins or may be even few hours of wait time. Rating Details. Contact Cheapoair Canada customer service. Cheapoair has some of the worst customer service of any travel company. I am really disappointed with this agency. Yes, I should have done my research before not after booking the ticket. Q. I said ok I will do that all of sudden received email from cheapoair in August. Details . Cheapoair was first mentioned on PissedConsumer on Aug 23, 2007 and since then this brand received 1876 reviews.. Cheapoair ranks 125 of 569 in Travel Agencies category. By November 2005, CheapOair was launched as the company’s first consumer online portal. Being so frustrated, I called the customer service again to confirm my seat assignments with a person, he told me that my seat assignments would remain the same from the first itinerary. Also received discount. Show reviews that mention. 198 views . CheapOair.ca. We've used CheapoAir the past 5 years, but their policies and customer service (or lack there of) during the COVID pandemic are appalling and we will never use them to book flights again. English. I did receive phone calls from a 646 number that just dropped , it is cheapoair and I called it back, it gives you another number to call that puts you on hold and no one answers it. Flights got canceled and worst refund service from CheapOair. But CheapOair made me wait from yesterday 11 am till today 3 pm which is 28 hours. You can find contact details for CheapOair above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … Skip login or registration and pay as a guest. Or is any of the information above inaccurate? After calling it and waiting for 10 or so minutes, the phone was picked up and what … Impossible to get through to customer service and they will try every trick in the book to avoid refunding, regardless of the airline's approval. I literally tried calling and waiting for a whole day , no answer. However, the way cheap o'air is handling the problem IS CHAOTIC! Your cheap flight deals are almost ready. International Service Excellence Awards CheapOair won the 2014 International Service Excellence Award from the Customer Service Institute of America and International Council of Customer Service Organizations. That was about a month ago. See Flight + Hotel Packages. 1.0. Created with Sketch. Additional Fees. I have used CheapOair a number of times because they save me time searching for flights. Please let us know so we can keep sharing the best possible information with other … I felt that dealing with cheapoair.com was just purely a waste of time, I called the airline with the confirmation number and found that my husband's info was not there, and it was only for one person. Product or Service Quality. Now mail says we refund your ticket without asking me and deducted 300$ processing fee. The rep was very helpful and gave me all the options available and answered my questions. So I proceeded to book and the CheapOair website said to call their customer care number to book flight using the refunded credit. Recent recommendations regarding this business are as follows: "I will wait for this", "Be patient", "DONT USE. Customer service. CheapOair.co.uk is a member of IATAN and ASTA. I called the customer service number. I recently called the Cheapoair's customer service number to inquire as to what had happened on my booking and why I was charged so much (more than double if I had booked directly with airline). International Service Excellence Awards CheapOair won the 2014 International Service Excellence Award from the Customer Service Institute of America and International Council of Customer Service Organizations. They won't help you when you need them the most. I booked 2 tickets for March due to Corona Virus our flights got canceled. Close. I called them and they just basically changed the original itinerary and asked me to pay an additional $160!!! Customer service. Details . I called CheapoAir to confirm my return flight to Newark,NJ and being a senior, 81, I requested wheel chair assistance and preboarding. Close[x] Gold Stevie Winner Best Customer Service CheapOair has won the Gold Stevie Awards for the Best Customer Service Department of the year 2015-16. MENU. See Flights Only . 0 comments . Initial CheapOair complaints should be directed to their team directly. Finally got hold of airline customer service they offered me full refund or I can reschedule ticket in another year time. Cheapoair - Worst Customer service. Call. Sign In; My Bookings. Customer review: Excellent Based on 59,443 reviews This rating is as of 04/12/2020. My booking reference number is 67727487 and I tried to connect to the airline customer they told us we can refund you all money back but CheapOair is giving us a credit which is not at all expectable. Excellence Awards CheapOair won the 2014 International Service Excellence Award from the Customer Service Institute of America and International Council of Customer Service Organizations. So terrible service no one is answerable. Booked my flight efficiently. Q. Price Affordability. So I paid the $30 for nothing. CheapOair.com has no control over and assumes no liability for the actions of the suppliers from whom it obtains Travel products. He booked my seat exactly where I needed to be. At first I was booking online through CheapOAir. Flights; Hotels; Cars; Vacations; Cruises; Business & First Class; Featured Deals. I purchased … A+ BBB Rating. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CheapOair Customer Service. Apr 18, 2019 . With all the stress and panic from coronavirus, I missed my flight today because cheapoair did not issue e ticket on time. They have been sleeping since March. The customer support number goes to an automatic voice message telling you to submit an online ticket and there is no way to speak to an actual representative. Despite submitting over 10 tickets throughout the past 5 months, I have heard nothing from Cheapoair other than the automated emails saying they have received my ticket. For your convenience CheapOair.com has included its service bureau fee in the fare quoted to you. Flights; Hotels; Cars; Unlock trip savings when you book a flight and hotel together! They never pick up the phone. Close. Additional Fees. Exchange, Refund and Cancellation Policy. Both organisations are widely recognised and reputable travel organisations in the US and internationally. Excellence Awards CheapOair won the 2014 International Service Excellence Award from the Customer Service Institute of America and International Council of Customer Service Organizations. Then I had a question about their extra premium charges which was not clear online. How long has CheapOair.co.uk been in business? Be aware of this site and take your business elsewhere! This is the worst company when it comes to customer service. Contact OneTravel Customer Service at 1-646-738-4832, for any service or assistance! Value for money. Know any other ways to contact CheapOair? 0 comments . Number of Destinations. I was more upset being told that there was nothing that they could do. CheapOair.ca Administrative Office 7100 Woodbine Ave., Suite 406, Markham, ON, L3R 5J2 Phone: 905-474-1119 Fax: 905-474-1118 Email: feedback@CheapOair.ca For all customer service issues please contact: 24 hour Customer Care at Toll Free 1-888-766-3163 Hang Up Sign Out My Account Free Apps Live Chat Group Travel 1-646-738-4832 Speak to an expert now. They are a complete scam and I am going to get the Attorney general involved. International Service Excellence Awards CheapOair won the 2014 International Service Excellence Award from the Customer Service Institute of America and International Council of Customer Service … Website. Contacts & Company Info . Excellent Customer Service During Trying Times. Cheapoair - The worst customer service ever! Value for money. I wasn't going to write a review, but the customer service provided by cheap o'air is simply unacceptable. Website. 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