© 2020 Job Hero Limited. Introduced documentation that helped increase area quality. Worked directly under the V.P. Production Supervisor. Delivered associate orientation, training, performance reviews, and/or development as appropriate. Monitored and analyzed team workflow and productivity. Integrated different team functions to ensure the highest quality performance through feedback, training and development. As a building maintenance supervisor, you need to be a jack of all trades. For a quick start with your own resume, you can edit any of our examples. Maintained daily operation logs compiling error correction orders where needed. Provided sound guidance and mentorship for eight supervisors and 77 contractor employees with diverse labor categories, Crafted and implemented an organizational policy and procedure guide, employee training plans, curriculums that increased accuracy rating by 20% specific to ISO-compliant Quality Assurance/Control, Monitored and oversaw the timely and accurate processing of 1200 seizure files, 5500 notice of seizure letters sent certified/registered mail and the transferring of 1500 seizure files for microfilming on a monthly basis, Evaluated monthly P&L management data to measure goal achievement as well as to determine areas needing cost reduction and improvement, Handled all aspects of delivery, sorted volume to staff properly, and assisted in adjusting routes to optimize workloads, Regularly interfaced with customers to provide prompt responses to inquiries, as well as to address and resolve complaints under time constraints, Completed weekly payroll settlements for all Independent Contractors in DEC's and entered manual payroll deductions as needed, First point of contact for all Independent Contractor settlement or routing issues, Responsible for closing and securing building nightly. District recruiting supervisor for a seven state, 393,000 square mile area of operations. Job Description of an Operations Supervisor. Coordinate with all employees at the beginning of every shift to determine operational needs for that shift. Works with Distribution department to oversee orders so that can be process in a timely manner, Implements various Kaizen projects to improved processes within the facility, Performed evaluations and gave feedback to hourly associates. Assisted in the bar with events and coverage, as well as housekeeping. Established and maintained effective employee relations, provided guidance and mentored team members. Proactive leadership and labor management led to reduced labor cost by 17%. Inspected all dining rooms for cleanliness, staff hygiene, proper portion control; requests repair or replacement of equipment; requisitions, stores, and inventories dining room supplies. Trained, develop, and evaluates employees in assigned areas. Perform patrol function, such as maintaining timekeeping information and processing and submitting payroll. Manage over 45 truck drivers in freight shipping, completing over 350 stops per day with a 93% on time rate. Operations supervisors are the backbone of any organization. Provide proactive customer service to internal and external customers. Highly effective supervisor and railway employee with over 12 years of experience specializing in staff management, project coordination and maintaining excellent customer service. Also was responsible for the turnover and retention outcome for the new hires. Build rapport with City Fire Departments and vendors. Routine duties: monitored production, conducted interviews, approved time sheets, reprimands, mentoring and conducting company evaluations every 6 months. Calculated the volume that is shipped, received, encoded, and sorted each night. Handled employee attendance including processing requests for time off, systemically processing PTO and delivering corrective action for excessive absenteeism. Educated proper customer service skills to each employee daily. Delegate employee scheduling, time off request, and manage time cards. Recruited, managed and mentored an average of 100 new customer service representatives per year. Train Front Office staff on daily duties, computer systems and hotel procedures. The job duties listed on the Operations Supervisor Resume include – performing administrative functions, executing and planning budget of the department, overseeing department inventory, revamping the department to upgrade, formulating effective strategies to enhance financial welfare, developing measures to motivate … For: Ensure company policies are communicated, applied, and enforced, daily pre-shift meeting, monthly safety meeting. Trained over 30 employees on new computer data system. The Guide To Resume Tailoring. Acted as liaison between the Border Patrol and other agencies concerning Instructor Development. Implemented changes and updates to the daily operational plans. Increased on time deliveries and correct shipments by 5%. A proven leader and motivator for associates training, and development of the workforce; Organize and lead the focus on improving on time loading of date coded temperature control dairy products for 7/Eleven, Walgreen, Circle K stores. Hired as an AR Specialist 1 but was promoted from within team to Operations Supervisor in June of 2012. The jobseeker in our operations manager resume sample uses numbers and percentages with statements such as “grew company market share by 25% in just 6 months.” Use this same tactic to paint a clear picture in prospective employers’ minds of how you might succeed and help their company if they offer you the job. Create My Cover Letter What to Include in an Operations Supervisor Cover Letter. Monitored marketing and advertising campaigns ensuring maximum efficiency and cost savings to budget. Conducted daily food safety audits on outbound customer shipments to ensure quality and accuracy. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Especially considering you have such a short time to impress anyways. Managed and directed daily functioning of up to 200 indirect inbound/outboundcall and customer retention agents and sit supervisors in teams of 15. Ensured all new vendors were inputted into Webvue. Plan work schedules for front desk agents. Extensive experience directing Production, Quality, Safety and Cost Control for large production area. Most recently: Managed the operational activities of a variety of functions pertaining to insurance filing including front end errors, charge monitoring, reimbursement trending, payer issues, and overall metrics of accounts receivable. Developed and implemented successful work methods and documents terminal wide. Supervises and facilitates all daily operations for Medical Record Review Services including speaking with providers to resolve issues and relaying information to management, Coordinated driver routes in order to increase efficiency as well as keeping customer demandssatisfied. Ensured directives, rules and procedures are communicated to all ground and operations' staff. Overseeing and coordinating with managing supervisor in planning, analyzing, and evaluating safe work methods to improve the performance of all individuals on the team. Supervised technical staff of seven in day-to-day and long-term assignments. Management responsibilities for up to 55 + Hourly Associates from Daily staffing / Performance accountability / Safety accountability / Quality accountability / Coaching and Training. Trained, coached and disciplined my team to ensure their compliance with all company policies. Maintaining a safe, organized, and clean environment. Reduced labor costs to maximize efficiency. I contribute to the implementation of new products and services at the bank, as well as publishing procedures for daily operations. Ensure that all freight is moved in a manner in which it is safe and damage free while ensuring the daily motor moves are met among drivers, and dock workers. Eligible candidates come from various educational backgrounds and have management experience. Use the operations resume samples to get an idea of how you can fit a lot of information on a single page. Ensure that all current and new employees are trained in all functional areas within the standard work instructions (SWI) and are in compliance with all standards. Responsible for scheduling vehicles maintenance with vendor. This is a real resume for a Operation Supervisor in Corinth, Mississippi with experience working for such companies as Saddle Creek Logistics, Lacosta Warehouse Management, Warehouse Specialists. Coordinated and supervised the daily and weekly activities that occurred within assigned area of the location/operation. Find out what is the best resume for you in our Ultimate Resume Format Guide. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. PM's and breakdowns. By penning a compelling heading statement to begin your supervisor resume. Coordinated scheduling with other supervisors, managers and employees to provide outstanding customer service. Responsibilities that are listed on Operations Supervisor sample resumes include supervising sales support team members on processing shipments, managing all operations issues, and making key decisions about stock control. © 2020 Job Hero Limited. Decreased customer-reported errors by 35%. Resume Details. Coordinated and monitored operations within the functional areas to ensure performance production rates are consistent with business plan and pattern. Managed over 100 missions monthly and provide procedures, Responsible for management and support of capital and operation-maintenance budget ($100M), Ensured maximized job control productivity through reportable monitoring and feedback to superiors, Designed a planned to track missions, movement of equipment and personnel under policies, Coordinated and expedited the flow of product to shipping, Analyzed and revised shipment plans as required or needed to ensure store service, Researched all store shipments issues from miss ships / shortages / driver issues and anything else related to a store delivery, turning over all findings to L.P. for closer, Assisted in our WMS DC upgrade / conversion May 2012 with training / brain storming and implication of policies and producers, Working with all management to maintain and improve our Shuster audit / our Safety on a daily basis. Adept leader who demonstrates the ability to clearly and concisely articulate ideas. This resume is a sample for the post of Floor Supervisor. Find out what is the best resume for you in our Ultimate Resume Format Guide. Summary Statements for Railroad Resume. Support call center expectations as well as departmental and corporate policies and procedures, Participate in interview process and recommend the hiring of call center staff, Maintain schedule flexibility due to business needs, Direct training of existing and new temporary employees, Supervising dock workers engaged in the loading, unloading, and movement of freight, Coordination of daily freight movement process (FIFO), Enforcement of all company rules and regulations relating to safety, hazardous material, and government regulations, Directly responsible for enforcing site security protocols. The new process has been implemented in facilities nationwide. Resolve customer issues with the highest degree of expertise. Manages 4 interns through training of necessary operations, assigning daily tasks, delegating projects and overseeing intake processes for over 300 providers, Performs all HR functions surrounding on-boarding new staff and facilitating accurate, bi-weekly compensation, Manages, coordinates and delegates all tasks to over 30 part-time and full-time medical record review auditors, Coordinates and leads Monthly Auditor Calls, Contributes to the monthly newsletter, blog and webinars, Conducted payroll and other financial reports, Managed the maintenance requirements on tractors and trailer, Worked directly with our dedicated customer. Equipment, furniture, staff moved over the course of one weekend with no lost production. Ensures set-up errors and missed pickups are reported and resolved. As well as ensuring that the loading targets are reached for that work day. Successfully manage the daily operation of an area that out-bounds over 90,000 packages daily. Worked with sales daily to provide the best support for our customers. Serving as an active member to manage and organize daily production schedules with the managing supervisor. Sous Chef. Decide workload in real-time and delegate tasks as needed to accomplish daily goals. Prepared the plant production line operation for quarterly internal and external safety and package handling audits. Supervised 50 employees per session, averaging 6 session annually, Managed 8 employees in Instruction Systems Design, Instructor Develop Training, and Mission. Managed proactive and reactive customer retention teams by developing, Coached and mentored site supervisors, team leaders, and retention agents to. Operation Supervisor resume examples. Track and analyze service issues and implement performance improvement processes to improve future service delivery. Your cover letter is the ideal chance to highlight why you are the best fit for the job, and consulting examples is an excellent way to develop your strategy. Manager of Landfill Operations (2015) WHMIS (2007) H2S Alive (2011) Level 3 First Aid [re-certification] (2014) Class 1 Driver Training and Air Brakes Certificate (1989) Responsible for supervision and leadership of 4 census teams that were staffed with 26 personnel on each team. Far exceeded Equal Opportunity score from 82% in 2013 to 96% the following year. Collaborated with HR in interviewing and hiring of all new employees for the day shift. Offering an array of skills in logical issue resolution, optimizing company efficiencies, stakeholder … Established and implemented policies and procedures for EVS department. Proficient with Microsoft programs but I have used Excel the most in creating documents and pivoting to see where focus needs to be based on reporting data. Requirements – Knowledge, Skills, and Abilities – for Shift Supervisor Job Security Supervisor. Aided AGM with our yearly internal audit to ensure all policies and rules are being enforced and used on a daily basis, which resulted in an almost 4% increase over last year's audit. Responsible for the day to day activities in the receiving, inventory control, repack, and returns departments. Responsible in leading over 50 individual delivery routes providing quality next day delivery of office products daily. Responsible for the Annual Hazmat Certification of all employees, Following up to ensure we are OSHA compliant on the moving belt procedures, Oversees the Temporary Alternate Work (TAW) program designed for injured employees that cannot perform their regular duties. Looking for cover letter ideas? Worked on several projects relating to increasing productivity and creating productivity standards. Provide coaching, create and implement written action plans and deliver employee performance appraisals, Facilitate and deliver training as required under department guidelines. Participated in bank disaster implementation procedure committee. Coordinate, train and evaluate employee performance to enhance the growth and development of the organization. Oversees the Loading and Unloading of Inbound & Outbound freight in an LTL 3PL setting to ensure production goals are met and exceeded while also conforming to customs standards. Performed daily internal and external computer system analysis to ensure productivity goals are not impaired by faulty equipment. Responsible for the execution of life support missions with management of all assigned facilities, vehicles, and equipment. Primary duties revolved around front office and administrative support. of Operations. Direct eight-member team to handle the responsibility for preparing and presenting daily reports for planning, inventory and forecasting for production. Supervised 25 + associates within a 450,000 sq. Directed and coordinated all training classes assigned to the numerators. While maintaining an authentic approach to hospitality. I supervise two employees that process our daily operation reports. Develop curriculum for Border Patrol Academy students in accordance with Federal Laws, Judicial. Participated in continuous improvement activities as part of the site management team and ensured company policies are followed. Monitored the daily activities of 40 customer support team members. ft. facility. Summary : Obtain a challenging leadership position applying creative problem solving and fine management skills with a growing company to achieve optimum utilization of its resources and maximum profits. 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