Order Policy

An order for any product/s available at the Neeta Lulla online store can be placed using your registered account on the website. Orders can also be placed without creating an account by means of the shopping cart. However, items on the shopping cart will be cleared once the website has been closed in your web browser. You can also place an order by telephone or email. To do so, please visit our contact us page.

Please check the availability of a product before placing an order. If the item has been kept in the shopping cart for over a period of 24 hours, it is possible that it is no longer available. All items displayed on the website are in stock. Availability is only subject to the size and/ or color. In case the item is not available after you have placed an order for it, you will be notified about the same by email. You can then choose to change your order or cancel it. If we receive no response to our notification within 7 working days, the order will be cancelled automatically.

At times, your order may be out of stock. In this event, Neeta Lulla will place your order on backorder and notify you via email with the status of your order as well as the time frame which is usually around 7 days. If you wish to cancel your order while on backorder status we will issue you a credit note immediately.

Once you place an order with us, a confirmation email will be sent once we receive your order. This does not mean that your order has been accepted. We may require additional verification or information before accepting any order. If additional information is necessary, we will contact you via email or telephone number at the email address/telephone number provided on your order. An acceptance email will be sent once the order has begun to be processed and the payment for the product has been received.

Taxes, Duties & Charges

Neeta Lulla cannot be held responsible for any additional charges such as taxes, duties, tariffs, or any other fees that may apply to international orders. To find out which if any of these may apply, please contact your local government.

Neeta Lulla shall have the right to refuse or cancel any order/s whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Neeta Lulla shall immediately issue a credit to your credit card account to the amount of your original charge.

Please review all your personal, contact and shipping information before you place an order. Neeta Lulla is not responsible if the information given to us is incorrect and leads to wrongful delivery.

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