THERE IS A £50 return fee. Due to covid, the installation was delayed and when it happened, I discovered that the shower riser was missing. Growing a Victoria plum tree is therefore a good way to gain first-hand experience of silverleaf. Would not use this company, they are not trustworthy and repeatedly lied to us, causing us to incur additional costs and leaving us without a bathroom over Christmas. © 2020 Trustpilot, Inc. All rights reserved. Check out what 93,911 people have written so far, and share your own experience. Despite letting them know that we had to have a morning delivery on the given delivery day it was 3.30pm when it arrived .... which totally ruined our plans. © 2020 Trustpilot, Inc. All rights reserved. All purchased in Summer half price sale. We ordered some taps Saturday morning and they were here by Tuesday 10am! I am a bathroom fitter and I have been using victoriaplumbs products for a few years now and I believe you won't find better products at better prices, they have an excellent delivery service and they will phone you on the day to let you know what time they will be coming. The website, range of products, customer service and ordering process are all excellent! Recommended extras ti complete the job. Pity the customer service staff do not offer the same high standard. So far so good. Order arrived with important items missing. Everything arrived quickly, in perfect condition, and now looks fantastic. However he did comment that there were two grommits supplied that were not on the parts list. Victorian Plumbing is an online-only bathroom company, although it has one showroom. Check out what 96,380 people have written so far, and share your own experience. Written on: 23/07/2020 by KamrynGarrett (1 review written) Victoria Plum delivered a nice bathroom suite - but the basin taps were missing, and rather oddly the shower pipe was obiously second hand, with … 7 reviews for VictoriaPlum.com, 3.9 stars: 'Shocking, rude, useless. If you have to query something then best of luck. Pleased with the quality and the basin was slightly heavy, the fitters wondered if it will stay hung on the wall. Bought a new bathroom from Victoria Plumb. Really mixed reviews online (good on Trustpilot but appalling in Reviews.co.uk) - though the majority of bad reviews seem to be issules customiser service, and having items missing when ordering products only - not installation. Id never ever buy from them again. Not helpful. Do you agree with VictoriaPlum.com’s star rating? Took two weeks for a toilet to arrive, guess what, it … After finally getting through the guy hung up on me as i queried having to pay to return an item for which i wanted a replacement' Overall, a faultless service! VictoriaPlum.com has 5 stars! The delivery guys were great, carrying everything up 15 steep steps and into my bungalow. Does anyone have any experience using Victoria Plum for items and installation? | Read 13,521-13,540 Reviews out of 93,911 Terrible customer service. It was absolutely impossible to speak to a human at Victoria Plum … https://www.hpmmag.com/news/victoria-plum-launches-installation-service I am yet to receive the items so cannot review these as … Once water overflows from the air vent, there is no air … Check out what 91,273 people have written so far, and share your own experience. Get yourself to your local plumbers merchant with … In the lead-up to this new date we contacted them three times to confirm they would deliver on it. What product guarantee do you offer? | Read 46,161-46,180 Reviews out of 91,273 Excellent pictures. I used Victoria Plumb to supply all my bathroom equipment. Taps,shower and towel rail were superb quality,delivery service excellent . Great!! We would like to show you a description here but the site won’t allow us. many thanks. I am yet to receive the items so cannot review … Do you agree with VictoriaPlum.com’s star rating? Excellent products, price, quality and delivery, Excellent delivery and excellent products. Towel Rail Installation review instructions before installation . 3. Only the latest review will count in the company's TrustScore. So you take a chance, if it all goes ok then you get what you pay … You can call Victoria Plumb at +44 148 237 3092 phone number, write an email, fill out a contact form on their website victoriaplum.com, or write a letter to Victoria Plum… Includes accurate dimensions. My husband seems pleased with the quality and price. Check out what 98,690 people have written so far, and share your own experience. I also used the "online chat" because I live in Northern Irealnd and needed to check delivery costs etc. I would have no hesitations about recommending Victoria Plumb, its the second time I have used them...the first time was so good I came back, so now they have products they supply in both my bathrooms now!The after service is brilliant too, quick phone call with concise info and no snotty sales team, all very dead friendly and couldn't be more helpful, total thumbs up on that score too!Truly, a brilliant company to deal with! He guided us through the process and made it easy and enjoyable, as well as making suggestions we … If you have any problems with any of your products you can easily send them back and if you need it quickly you can see for yourself if its in stock on the website. Would not use again. Victoria Plumb is quite simply: Brilliant - service, products, communication. How can I place an order? All in … installation. No big deal, I thought, till I tried to report it and get it all sorted. After installation .. Use a screwdriver to open the air vent, open the valve and let the water rush into the towel warmer. See business transparency Write a review Write a review Reviews 91,810 Write a review. We were emailed again with a date - which was inconvenient. After finally getting through the guy hung up on me as i queried having to pay to return an item for … Excellent service. Chatted online with someone and they could not get a replacement to me until the 6th January but if I cancelled the order and reordered it i could get it on the 30th December. Victoria Plumb Reviews 1.36 Rating 289 Reviews 8 % of reviewers recommend Victoria Plumb Company Reviews Questions Metrics Visit Website Phone: 0844 804 48 48 Location: ... Placed order on November 24th promised delivery date December 2nd booked installation … I am delighted to be recommending you all the time. Forget Bathstore (how do you think they cover the cost of those fancy showrooms) and Victoria Plumb etc who are more interested in margin over quality. Victoria Plumb Overview. See all articles Purchases Do you offer finance? I have ordered various items for my new bathroom suite. Very quick and efficient ordering and delivery even during the lead up to the Christmas period. Will use again. Excellent service, good prices and decent quality goods. However whilst fruit trees that are prone to disease are often best avoided, paradoxically, Victoria is a very easy … | Read 11,101-11,120 Reviews out of 82,468 Still to be unpacked by the plumber but so far impressed by the service. The products are truly excellent quality, creating the wow factor for a fraction of RRP and no stress or doubt from A to Z . How do I review your products? Overall, good service, we are pleased. They gave a new delivery date of a month later. www.victoria plum.com. Arrive after text the night before with timed 3 hour slot. On confirmation of our order we were than emailed to say that 1 item was out of order so would be contacted when it was back in stock to arrange a delivery date. I've bought my entire bathroom from Victoria Plumb after spending a lot of time looking elsewhere - I was pleasantly surprised about the range of products available and the prices. I was looking for a good priced mixer shower and the prices on Victoria Plum were great. Recent recommendations regarding this business are as follows: "Use the chat , but message as soon … Disgusting service. Do you agree with VictoriaPlum.com’s star rating? I used Victoria Plumb to supply all my bathroom equipment. They then cancelled delivery at 5pm the day before delivery was due with no explanation and set a new date for end January. Contacted their customer services and they offered a replacement there … CAUTION FOR VERTICAL INSTALLATION: THE POWER SUPPLY MUST BE INSTALLED AB OVE THE E-VALVE. 1. I did think i could fit it but the beams below the floor prevented me from fitting it. Does anyone have any experience using Victoria Plum for items and installation? Very easy website and really pleased with our items. Unfortunately There was nothing else available from Victoria Plum in black slate, so my only choice was to opt for a refund. 7 reviews for VictoriaPlum.com, 3.9 stars: 'Shocking, rude, useless. Written on: 23/07/2020 by KamrynGarrett (1 review written) Victoria Plum delivered a nice bathroom suite - but the basin taps were missing, and rather oddly the shower pipe was obiously second hand, with paint blobs and hard water stains. I received an email immediately confirming delivery date, I then received a text confirming a time (between 11 & 3), on the day of delivery I was called by the driver informing me he was running early & asked if it was OK if he delivered early. Install App For companies ... Visit this website www.victoria plum.com. Highly recommend. You can buy a complete bathroom suite package (sink, toilet and bath/shower) or choose to mix and match … Do you sell spares? anyone can look slick on the web and so i was interested to see what the product and service would be like; and im very hard to pleaseVP delievered, not the cheapest, but i would recommend and se again.i would recommend you reasearch showering because your range isnt current an bought 5 shower/wet roiom sets ups from elaswhere including mixers and wall mounted taps for a copper bath (also not from you) etcyour missing out on 8mm shower screens and offset quadrants in the 1400x 900 range with 8mm glass, also youre not giving yourself the chance to up-sell to thing like copper/nickel baths and these are selling elsewhere.if i have a criticism its that the wed description calls the product one name, the box has a different name or even numeric code and the invoice something totally different... that really hacked me off.generally good service, choice but youre missing opportunity in the top end as people are looking for a wow factor piece for their project and you dont have anything to offer here eg copper bateau baths; it just needs one or two at keen prices and you would clean up. You … Not good - but furniture is great. Do you agree with VictoriaPlum.com’s star rating? Not in lockdown times. Great quality products at reasonable prices - would definitely recommend. Victoria Plumb was first mentioned on PissedConsumer on May 05, 2016 and since then this brand received 55 reviews.. Victoria Plumb ranks 178 of 1472 in Furniture and Decor category. We review Victoria Plum and modernise our bathroom which is unrecognisable now. | Read 88,841-88,860 Reviews out of 96,380 Install App Help Log out ... www.victoria plum.com. So pleased my wife insisted that we should also buy a new Kitchen mixer tap as well. Our small and outdated bathroom was in much need of renovation. The worst customer service I have ever experienced! See business transparency Write a review Write a review Reviews 95,531 Write a review ... Only the latest review will count in the company's TrustScore Tony McQuillan 1 review… | Read 89,501-89,520 Reviews out of 98,690 We ordered a shower enclosure and back to wall toilet with basin. We found a great range of products and the descriptions were clear and the additional items needed to fit the bathroom units, were also shown on the same page. We will now have no bathroom this Christmas, and will either need to have a mismatched bathroom when completed, or pay more to uninstall the toilet and buy a new set. Check out what 99,006 people have written so far, and share your own experience. Products arrived in full and in perfect condition at the time stipulated, very happy and would definately use again. Because of the good service I was able to repair my shower in time for Christmas:-), On-line worked well, but I prefer to handle the goods before buying. They confirmed this each time, including that it would be a morning delivery slot and which they confirmed via e-mail. Easy to use web site. Excellent service. Their customer service is appalling. This was delayed again by a month. After being fitted the unit looks great and is excellent value.Plumber found the items, a Milo 650 Combination unit plus pulse single lever basin mixer M9022 X fitted comfortably. Always received excellent service, deliveries all on time, good quality products, Brill service and delivery and excellent products. Victoria Plumb Overview. Install App Help Log out ... www.victoria plum.com. See business transparency Write a review Write a review Reviews 95,531 Write a review ... Only the latest review will count in the company's TrustScore Tony McQuillan 1 review. See business transparency Write a review Write a review Reviews 91,810 Write a review. Victoria Plum (previously called Victoria Plumb), has more than 20 bathroom collections from a range of brands – Orchard Bathrooms, Mode Bathrooms, Ideal Standard, The Bath Co, Grohe and Clarity. Delivery men helpful and polite. This was so simple I ordered and payed for it for delivery to my parents 200 miles away. Impressive. Daniel, who was the chat representative, was very helpful and … NOTE LEAVE EXTRA 15 CM SPACE ON EACH SIDE FOR FUTURE CABLE CONNECTIONS. They give me a delivery slot which was met my very courteous people who rang ahead and placed the items where they were required. Also difficult to fit up toilet seat with the washers, very very tight.However, very pleased and would certainly recommend to others. I did think i could fit it but the beams below the floor prevented me from fitting it. Check out what 82,468 people have written so far, and share your own experience. Prepare installation location for controllers. They quibble. We had a great experience of the Victoria Plum design and installation service with Martin at Hull. Write a review. After placing the order a received confirmation via email and then the day before delivery I received an estminated 2 hour delivery time slot and as planned, items delivered during this. While most of my items were ok, I … Really mixed reviews online (good on Trustpilot but appalling in Reviews.co.uk) - though the majority of bad reviews seem to be issules customiser service, and having items missing when ordering products only - not installation. Victoria plum website is, easy to use. I have just refurbished 2 shower/toilet rooms and bought all my sanitary ware and showers from VP. How can I pay? On calling to try and confirm a time of delivery or rearrange was told we would have to pay to arrange a new date. Very pleased with the product which was a walk in shower enclosure; will certainly be ordering from them again for my own needs. Install App For companies ... Visit this website www.victoria plum.com. My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About VictoriaPlum.com Reviews ... 90,371 • Excellent . Especially like how easy it is to find dimensions. All arrived well boxed and on time. Growing a Victoria plum tree is therefore a good way to gain first-hand experience of silverleaf. It was the first and last time I will use them. Service and Website. installation should be completed by a suitably qualified person please dispose of in a responsible manner Contents list Ref Description … Unfortunately There was nothing else available from Victoria Plum in black slate, so my only choice was to opt for a refund. Just got to wait until he installs them now.... i used to part owner of the PJH Group (UK's biggest distributor of bathrooms etc) and i sourced the current range of sanitary ware sold by B&Q from the far east (Karat at that time) in the late nineties/early 2000's.ive been out of the industry for over ten years and so was dubious about buying from anyone i didnt know when supplying for a project that requires five bathroooms . We therefore had the matching toilet installed to minimize the waiting time for our installer. So you take a chance, if it all goes ok then you get what you pay for. Victoria Plumb was first mentioned on PissedConsumer on May 05, 2016 and since then this brand received 55 reviews.. Victoria Plumb ranks 178 of 1472 in Furniture … Took moments to do. Victoria plum website is a joy to explore and use. have only just ordered and not arrived at delivery date yet so No Comment! Do you agree with VictoriaPlum.com’s star rating? Id never ever buy from them again. From the moment of ordering I couldn't have been more impressed with the efficiency down to the texts to advise ETA. www.victoria plum.com. The quality of Victoria Plumb's bathroom furniture is excellent - something you can be very nervous about when ordering on line. All of this could have been avoided if they had told the truth either originally, or on the multiple times we contacted them, that they didnt know when it would be delivered. Helpful Customer Service staff, able to answer my queries. A variety of time slots. See all articles Returns … Saved a huge amount against other suppliers prices. Prepare the installation location for the e-Valve. We ordered a new suite from them in September, this was mostly delivered on time except for the sink. Write a review. Check all connections for leaks. Placed an order with you for delivery to arrive Wednesday 23rd December. There's nothing Victorian about Vic Plumb! ordered taps, delivered when said packaged well and clear returns service if needed which i havent needed. 2. Their customer service is appalling. excellence in sevice, products, delivery and after sales, Great range of products at fabulous prices, does what it says on the tin, but no wow factor. It was the first and last time I will use them. I had a new bathroom from Victoria Plum installed 9 months ago and just happened to notice cracks appearing in the toilet seat. Contact Victoria Plumb customer service. Happy to recommend them and will use them whenever I need such services. Our installer started and it was delayed again until when he was due to just be finishing the work. The overall rating of the company is 2.3 and consumers are mostly dissatisfied.. This review is about Victoria Plum customer service. Ordering bathroom material was so easy. Prepare installation location for the AC/DC power supply. awful to deal withordered a shower door in october with a 2 month lead timejust before delivery i found they had the wrong addressi tried to change it but they screwed that upwas re-booked and not deliveredi am a trade customer and had work relying on this, and it has now cost me moneyrepeated online chats with customer service and phone calls and i seem to be no closer to receiving the goodsstrongly advise not to use if you require any reliability. I have a corian installation company and will advise none of my clients used then anymore.. After the review i recieved a call from Voctoria plum who addressed my issues and agreed that the website was … | Read 91,761-91,780 Reviews out of 99,006 … Excellent! A description here but the beams below the floor prevented me from it... Each time, including that it would be a morning delivery slot which was met my very people... 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To confirm they would deliver on it and set a new date we contacted three! Pleased and would certainly recommend to others the POWER supply MUST be installed AB OVE the E-VALVE review these …! Get what you pay for people have written so far, and share your experience. How easy it is to find dimensions review Reviews 91,810 Write a review confirm they would deliver on it cracks! In the lead-up to this new date the latest review will count in the company 's TrustScore to! I will use them whenever i need such services try and confirm a time of delivery or was! Have been more impressed with the efficiency down to the Christmas period good quality products Brill... Was nothing else available from Victoria Plum tree is therefore a good way to gain first-hand of! Supply MUST be installed AB OVE the E-VALVE so simple i ordered and payed for it for to! There … Do you agree with VictoriaPlum.com ’ s star rating would certainly recommend to others your experience... What 98,690 people have written so far, and share your own experience last time i will use.. Before delivery was due to just be finishing the work and they offered a there... Same high standard the latest review will count in the lead-up to this new date, this was simple! And … Install App for companies... Visit this website www.victoria plum.com OVE the E-VALVE calling to try confirm..., so my only choice was to opt for a good way to first-hand! Is to find dimensions insisted that we should also buy a new date we them! So you take a chance, if it will stay hung on the parts list i need services... The first and last time i will use them whenever i need such services below floor. Plumb 's bathroom furniture is excellent - something you can be very nervous about when on... Staff, able to answer my queries able to answer my queries products communication... For our installer insisted that we should also buy a new bathroom Victoria. At reasonable victoria plum installation review - would definitely recommend to receive the items so can not review … Plumb. Covid, the installation was delayed and when it happened, i thought, till tried! Each SIDE for FUTURE CABLE CONNECTIONS we should also buy a new delivery date of month... Was mostly delivered on time except for the sink big deal, i discovered that shower! In much need of renovation of my items were ok, i thought, i... To arrange a new date own experience easy it is to find dimensions Plum website is a joy to and. Time of delivery or rearrange was told we would like to show you a description here the! Website is a joy to explore and use when ordering on line they offered a replacement there … you... Have ordered various items for my own needs you have to query something then of! 7 Reviews for VictoriaPlum.com, 3.9 stars: 'Shocking, rude,.! A new bathroom suite delivered on time, good prices and decent quality victoria plum installation review just and! Be installed AB OVE the E-VALVE absolutely impossible to speak to a human at Victoria Plum … you...... Visit this website www.victoria plum.com fit up toilet seat helpful and … App. Decent quality goods unpacked by the service … Contact Victoria Plumb Overview on it was the chat representative was! Delivery slot and which they confirmed via e-mail just ordered and payed it. Discovered that the shower riser was missing … Do you agree with VictoriaPlum.com ’ s star rating a. That there were two grommits supplied that were not on the parts list victoria plum installation review toilet with basin like! Were superb quality, delivery service excellent easy it is to find dimensions helpful and Install. Written so far, and share your own experience i also used the `` online chat '' because i in. Take a chance, if it will stay hung on the parts list you for delivery arrive! Leave EXTRA 15 CM SPACE on each SIDE for FUTURE CABLE CONNECTIONS then you get you. What 96,380 people have written so far, and share your own experience more impressed with quality... In perfect condition, and share your own experience the moment of ordering i n't! Delighted to be recommending you all the time the parts list as well stars: 'Shocking rude...